Included in Phase 1
- Customer mobile app in React Native
- Vendor mobile app in React Native
- Rider mobile app in React Native
- Admin web panel
- Backend APIs and database
- Basic payment gateway setup support
- Basic notification setup
- Product, order, and user management
- Privacy-safe order and delivery handling
- Launch configuration for brand, category, service area, fee, and policy content
- Branded proposal or product domain setup guidance
- Basic customer/enquiry capture flow for launch and sales follow-up
- Production deployment and handover support
Phase 1 Operating Model
- One brand or product category direction
- One primary city or controlled service area
- Limited vendors and riders during first launch
- Manual support and operations
- Manual verification and refund handling
- Future-ready structure for later feature expansion
Role-wise Scope
| Module | Scope | Purpose |
|---|---|---|
| Customer App | Signup, browse, cart, checkout, payment, order tracking, order history, address book, and basic support | Allow customers to place legal 18+ orders with privacy-conscious communication |
| Vendor App | Login, store status, order queue, accept/reject, preparation status, packing checklist, and basic inventory | Allow vendors to fulfill orders with clear operational states |
| Rider App | Login, online/offline, assigned orders, pickup/drop details, delivery status, delivery OTP, and failed delivery reason | Allow riders to complete deliveries without unnecessary product visibility |
| Admin Web | Dashboard, users, vendors, riders, products, orders, manual assignment, basic reports, settings, and launch configuration | Give the operations team control over Phase 1 production operations |
| Backend | Authentication, catalog, cart, orders, payments, notifications, service rules, admin APIs, and configuration setup | Connect all apps and keep the complete order flow consistent |
| Client URL and Enquiry Flow | Custom domain guidance, hosted proposal/product URL, enquiry fields, notification path, and lead storage option | Make the launch experience shareable and help the business capture interested customers or partners |
Production Readiness Included
Deployment Readiness
- Production environment setup support
- Admin access and credential handover
- Basic error/logging setup
- Database backup guidance
- Custom domain and SSL setup guidance for the deployed web experience
- App build handover for store submission support
Operational Readiness
- Vendor, rider, and customer test accounts
- Order-flow UAT checklist
- Basic admin training walkthrough
- Launch configuration checklist
- Customer enquiry capture checklist
- 30-day bug-fix warranty for included scope
Important: This scope is production-ready for Phase 1, but intentionally lean. It is suitable for first launch, not for multi-city scale or heavy automation from day one.